Terms and Conditions

Welcome to the website www.tiketku.id which is managed and owned by PT Viscus Media Dharma, as the owner of the TIKETKU ("Site") brand. PT Viscus Media Dharma is a Limited Partnership engaged in technology that is providing software in the form of a platform to facilitate and make the best use experience in enjoying events for you and vendors (hereinafter referred to as "TIKETKU" or "We"). Every person or legal entity that uses, accesses, utilizes and/or creates an account on Our Site (hereinafter referred to as "You") is hereby deemed to have understood, read, accepted and agreed to the terms of use of the Site and TIKETKU services, as will be described in below (hereinafter referred to as "Terms of Use").

These Terms of Use are a valid and binding agreement between you and TIKETKU. Please cancel your account and/or exit the Site and not use, access and/or use this Site if you do not agree or do not want to be bound by these Terms of Use.

Please check the terms of use and TIKETKU's privacy policy carefully before using the TIKETKU website and services for the first time. By registering, creating an account and/or using the TIKETKU website or service, you personally and/or the legal entity you represent understand and agree to abide by and be bound to all of these terms and conditions of use and TIKETKU privacy policy. You hereby declare and guarantee to TIKETKU that you are an individual or legal entity representative and have the right to act and be bound by this agreement.

A. Definition & Interpretation

  1. Unless the context otherwise requires, the following expressions will have the following meanings in these Terms of Use:

  1. "TIKETKU", "us", or "us" refers to PT Viscus Media Dharma, a limited partnership established under Indonesian law and having its address at Jalan Kaliwaru Raya 89, Sleman, DI Yogyakarta - Indonesia.

  2. "You" or "User" refers to any person or legal entity that uses, accesses, utilizes and/or creates an account at www.tiketku.id including but not limited to Vendors and Buyers.

  3. "Site" means www.tiketku.id which is managed and owned by TIKETKU.

  4. "Platform" means our Site, the mobile version of our Site, voice and data channels, technology, software, systems and other media owned and managed by TIKETKU from time to time.

B. General Provisions

  1. By accessing and using this Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

  2. TIKETKU reserves the right to modify, update, or change these Terms of Use at any time without prior notice. Your continued use of the Platform after such changes constitutes acceptance of the new terms.

  3. You must be at least 18 years old or have reached the age of majority in your jurisdiction to use this Platform.

  4. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  5. TIKETKU may suspend or terminate your account at any time for violation of these Terms of Use or for any other reason deemed appropriate by TIKETKU.

C. Vendor Account

  1. Vendors must register and create an account to list events on the Platform.

  2. Vendors are responsible for providing accurate and complete information about their events, including but not limited to event details, pricing, terms and conditions, and availability.

  3. Vendors must comply with all applicable laws and regulations in their jurisdiction when organizing and hosting events.

  4. TIKETKU reserves the right to review, approve, or reject any event listing at its sole discretion.

  5. Vendors are responsible for fulfilling all obligations to customers who purchase tickets through the Platform.

  6. TIKETKU may charge fees for the use of the Platform and payment processing services.

D. Event Content

  1. Vendors are solely responsible for the content of their event listings, including text, images, videos, and other materials.

  2. Event content must be accurate, truthful, and not misleading to potential customers.

  3. Vendors must not include content that is illegal, offensive, discriminatory, or violates the rights of third parties.

  4. TIKETKU reserves the right to remove or modify event content that violates these Terms of Use or applicable laws.

  5. Vendors grant TIKETKU a non-exclusive license to use event content for promotional and marketing purposes related to the Platform.

E. Payment Terms

  1. All payments for tickets must be made through the Platform using approved payment methods.

  2. TIKETKU may act as a payment facilitator and may hold funds on behalf of vendors.

  3. Service fees and commissions will be deducted from ticket sales as specified in the vendor agreement.

  4. Refund policies are determined by the event vendor, subject to applicable consumer protection laws.

  5. TIKETKU is not responsible for payment disputes between vendors and customers, but may assist in resolution efforts.

  6. All prices are displayed in Indonesian Rupiah (IDR) unless otherwise specified.

F. Event Changes and Cancellations

  1. Vendors may modify event details, subject to notification requirements and customer consent where applicable.

  2. In case of event cancellation, vendors must immediately notify TIKETKU and all ticket holders.

  3. Refund procedures for cancelled events will follow the vendor's stated policy and applicable laws.

  4. TIKETKU may assist in processing refunds but is not liable for vendor's failure to provide refunds.

  5. Force majeure events may result in event modifications or cancellations without penalty to the vendor.

G. Licensing

  1. TIKETKU grants you a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.

  2. This license does not include the right to resell, distribute, or commercially exploit the Platform or its content.

  3. You may not reverse engineer, modify, or create derivative works based on the Platform.

  4. Any unauthorized use of the Platform may result in termination of your license and account.

H. Intellectual Property Rights

  1. TIKETKU and its licensors own all intellectual property rights in the Platform, including but not limited to trademarks, copyrights, and trade secrets.

  2. Users retain ownership of content they upload but grant TIKETKU certain usage rights as specified in these Terms.

  3. Users must not infringe upon the intellectual property rights of TIKETKU or third parties.

  4. TIKETKU will respond to valid copyright infringement notices in accordance with applicable law.

I. Guarantee

We are not giving representations, warranties or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services, our Site and/or our Platform, including but not limited to Services obtained or derived from our Merchants through the use of That platform. We do not represent or guarantee that (a) the use of the Platform will be safe, timely, uninterrupted or error free or operate in combination with other hardware, software, systems or data, (b) the service will meet your needs or expectations, (c) any data stored will be accurate or reliable, (d) the quality of the products, services, information or other materials purchased or obtained by you through the Platform will meet your needs or expectations, (e) errors or defects in The platform will be fixed, or (f) Platforms or servers that provide the Platform free from viruses or other dangerous components. Services provided to you are limited to "as is" basis. All conditions, statements and guarantees, whether express, implied, which are required by law or vice versa, including, but not limited to, implied warranties regarding sale and purchase, suitability for specific purposes, or absence of violation of third party rights, hereby excluded and putted aside the highest and maximum limits. You acknowledge and agree that all risks arising from your use of the Platform remain solely and fully yours and you will not have the right to claim any compensation from us.

J. Prohibition

As a condition of the use of the platform, you guarantee that you will not use this platform for any purpose that is unlawful or illegal under the law to currently apply in or outside Indonesia or is prohibited by the terms and conditions and / or these Terms of Use including specifically and / or implied. In addition, the Platform may not be used in any way, which can damage, disable, overburden or interfere with the use of other parties and / or Platform users. You must be comply and obedient to obtain or try to obtain material or information in ways that are made and available or made available through this Platform in good intention.

K. Violation

  1. Violation of these Terms of Use may result in immediate suspension or termination of your account.

  2. TIKETKU reserves the right to investigate any suspected violations and take appropriate action.

  3. Users who violate these Terms may be held liable for damages caused to TIKETKU or third parties.

  4. TIKETKU may report illegal activities to relevant authorities.

  5. Repeated violations may result in permanent ban from the Platform.

L. Limitation of Liability

  1. TIKETKU's liability is limited to the maximum extent permitted by applicable law.

  2. TIKETKU shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  3. The total liability of TIKETKU shall not exceed the amount of fees paid by the user in the 12 months preceding the claim.

  4. TIKETKU is not liable for the actions, content, or services provided by third-party vendors.

  5. Users acknowledge that they use the Platform at their own risk.

M. Compensation

By using our service, you agree that you will defend, compensate and discharge us, our licensors, affiliates, and each of our officers, directors, commissioners, employees, lawyers and agents from and against any and all claims, costs, damages, losses, obligations and fees (including attorneys' cost and fee) arising out of or in connection with: (a) your use of the services on our Site and/or Platform, your relationship with Buyers, third party providers, Merchants, installers advertisements and/or sponsors, or (b) violations of or non-compliance with any of the Terms of Use or the applicable laws and regulations, whether stated herein or not or (c) your violation of the rights of third parties, including third party Merchants and Our Merchants, or (d) use or misuse of our Platform services. This defense and compensation will continue to apply even if the Terms of Use and use of the Site by you and the Event have ended.

N. Other Provisions

  1. These Terms of Use are governed by the laws of the Republic of Indonesia.

  2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Indonesian courts.

  3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  4. TIKETKU's failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

  5. These Terms constitute the entire agreement between you and TIKETKU regarding the use of the Platform.

  6. You may not assign or transfer your rights and obligations under these Terms without TIKETKU's prior written consent.

  7. For questions or concerns about these Terms, please contact us at hello@tiketku.id